Welcome to Pawny Shop! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing www.pawnyshop.com, you accept these terms in full.

1. General Information

Pawny Shop (“we”, “our”, or “us”) operates the website www.pawnyshop.com, specializing in pet products for cats and dogs. Our physical address is 5348 Main Street, Franklin, US 05457.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years old or have parental consent to make purchases

3. Products and Services

Product Availability

We specialize in high-quality pet products for cats and dogs. All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

Product Descriptions

We strive for accuracy in product descriptions, colors, and images but cannot guarantee that your device’s display will exactly match the product.

Important Note: For health and safety reasons, we cannot accept returns of opened pet food/treats, used grooming tools, or personalized items.

4. Ordering and Payment

Order Process

When you place an order:

  1. You receive an order confirmation email (this is not a shipping confirmation)
  2. We process your order within 1-2 business days (excluding weekends/holidays)
  3. You receive shipping confirmation with tracking information when available

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

Pricing and Taxes

All prices are in USD. You are responsible for any customs duties, taxes, or fees imposed by your country.

5. Shipping Policy

Shipping Options

We ship worldwide except to some Asian and remote areas. We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 days after shipping)
  • Free Shipping: For orders over $50 via EMS (15-25 days after shipping)

Delivery Times

Delivery times are estimates and may vary due to:

  • Customs processing in your country
  • Unforeseen carrier delays
  • Incorrect shipping information provided

6. Returns and Refunds

Return Policy

We accept returns within 15 days of delivery for most unused items. To initiate a return:

  1. Contact us at [email protected] within 15 days
  2. Include your order number and reason for return
  3. Wait for our approval and return instructions
  4. Ship the item to: Pawny Shop Returns, 5348 Main Street, Franklin, US 05457

Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

Follow the return process and clearly indicate what you’d like to exchange for. You’ll be responsible for any price difference.

7. Intellectual Property

All content on this website (logos, text, graphics, etc.) is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our permission.

8. Liability Limitations

To the extent permitted by law, Pawny Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product misuse or failure to follow product instructions
  • Delays or failures in performance caused by events beyond our reasonable control

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the bottom will reflect changes. Continued use of our site after changes constitutes acceptance.

11. Governing Law

These Terms shall be governed by the laws of the United States and the state of Franklin, without regard to conflict of law provisions.

12. Contact Information

For questions about these Terms, please contact us at:

Pawny Shop
5348 Main Street
Franklin, US 05457
Email: [email protected]

Thank you for choosing Pawny Shop – where your pet’s happiness is our top priority! 🐾

Last Updated: [Insert Date]