🐾 Welcome to Pawny Shop – where your pet’s happiness is our top priority! Below you’ll find all the details about our shipping options and hassle-free return process.

Quick Paws Facts:

  • 🚚 Standard shipping: 10-15 days via DHL/FedEx
  • 🐕 Free shipping on orders over $50 via EMS (15-25 days)
  • 📦 15-day return window for most items
  • 💳 Refunds processed in 5-7 business days

Shipping Information

Order Processing Time

We work hard to get your pet’s goodies ready quickly! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two convenient shipping methods to serve you and your furry friends worldwide (excluding some Asian and remote areas):

1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery time: 10-15 days after shipping
• Trackable service

2. Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery time: 15-25 days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you and your pets to be completely satisfied with every purchase. If something isn’t right, we’ll make it right!

Return Policy Basics

  • 15-day return window from delivery date
  • Free return shipping for defective items
  • Refunds processed within 5-7 business days
  • Most unused items eligible for exchange

Items We Cannot Accept Returns For

For the health and safety of all pets, we cannot accept returns of:

  • 🐾 Opened pet food or treats (due to health regulations)
  • ✂️ Used pet grooming tools (for hygiene reasons)
  • 🎨 Personalized or custom-made items

How to Return an Item

Our return process is simple and pet-friendly:

  1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for approval – We’ll respond within 1 business day with return instructions
  3. Package your item securely in the original packaging if possible
  4. Ship your return to our Franklin facility:
    Pawny Shop Returns
    5348 Main Street
    Franklin, US 05457

Exchange Process

Want a different size, color, or product? Exchanges are easy:

  1. Follow the same steps as our return process
  2. Clearly indicate in your email what you’d like to exchange for
  3. We’ll process your exchange as soon as we receive the original item

Note: You’ll be responsible for any price difference in the exchanged item.

Refund Information

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Return Shipping

For standard returns:
• Customer pays return shipping
• We recommend using a trackable shipping service

For defective/wrong items:
• We’ll provide a prepaid return label

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Pawny Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps.

Thank you,
[Your Full Name]
[Your Email Address]

Pawsitive Promise

We treat every return with the same care we’d want for our own pets. Our friendly customer service team is here to help at [email protected].

Last Updated: [Insert Date]